FAQ

FAQ
REGISTRATION RELATED
How do I register?

You can register by clicking on the "Log In" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions and accept to register. Additionally, you can provide your payment mode details and submit so you don’t need to re-enter every-time. These will be stored on a secure server managed following RBI guidelines by our payment gateway partner Citrus. 

Are there any charges for registration?

No. Registration on contact@ayucart.com is absolutely free.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one AYUCART account.

ACCOUNT RELATED
What is My Account?

My Account is the section you reach after you register/ log in at  ayucart.com Account allows you to track your orders, view your order history and update your contact details, manage delivery addresses, manage your shopping list and reset your password. Additionally, you can provide your payment mode details and submit so you don’t need to re-enter everytime. These will be stored on a secure server managed following RBI guidelines by our payment gateway partner Citrus.

How do I update my information in 'My Account'?

It is easy to update your AYUCART account and view your orders any time through 'My Account'. My Account allows you complete control over your transactions on AYUCART. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your AYUCART points and your wishlist.

Do I have to necessarily register to shop on AYUCART?

You can surf and add products to the cart without registration and proceed to checkout as a guest. It is recommended you register to access all the features of the site.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are AYUCART  credits & where can I see my credit?

Credit notes reflect the amount of money which you have pending in your AYUCART account to use against future purchases. You can gain credits from loyalty point accruals. You can see this in 'My Account' under ayucart credits details.

PAYMENT
How do I pay for a AYUCART  purchase?

There are zero hidden charges when you make a purchase on AYUCART. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

What are the modes of payment?

You can pay for your order on AYUCART using Credit and Debit card (VISA / MasterCard / American Express) OR COD.

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by AYUCART to your order. The prices you see on our product pages are the prices you pay.

Is it safe to use my credit/ debit card on AYUCART?

Yes it is absolutely safe to use your card on AYUCART. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

If I pay by debit card/ credit card how do I get the amount back for items not delivered/accepted?

If the order is not completed for any unforeseen reason or if you cancel part order at time of delivery, AYUCART will refund the money and it will be reflected in your bank account in typically 5-7 business days.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on contact@ayucart.com or please give us a call with your order number for any clarification.

DELIVERY RELATED
Do you deliver in my area?

We currently delivery to a certain number of PIN Codes in Mumbai. 

Which PIN Codes does your delivery area cover?

We currently deliver in Mumbai PIN codes from Bhyandar to Bandra.

When will I receive my order?

You will receive your  order in 3-4 days after you place on order.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery address to which I want products delivered?

You can add/edit your delivery address by logging into ‘My Account’. The PIN Code must be covered in our serviceable area for delivery.

Once the order is placed however no changes can be done.

How much are the shipping charges?

Delivery is free for orders above Rs. 300. For any orders below that we charge Rs.75 as a delivery fee.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our team will keep you updated about your delivery.

What is the minimum order for delivery?

Minimum order for delivery is Rs.100 

ORDER RELATED
Can I delete/add products after placing an order?

No, you will not be able to make any changes to your order after placing it. However for up to 12 hours after placing the order you can contact customer service and we will try to accommodate your changes if the orders have not been dispatched.

You can also place a fresh order of any additional products you wish to purchase.

Is it possible to order an item which is out of stock ?

No you can only order products which are in stock. However, you can click on the ‘Wishlist’ tab, which will enable us to inform you when the product is back in the stock.

How do I check the current status of my order?

You can review the status of your orders and other related information in the 'My Account' section.In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an SMS about unavailable items before the delivery of your order.

Why did I not get delivery of a product I ordered even though it was in stock when I ordered?

We always try to be acccurate and deliver the products in the best possible condition to our dear customers. It is our endeavor to make sure your delivery is 100% complete. Therefore we maintain the stocks on our site in such a manner that such a situation does not arise.

Now, it may happen that our personal shopper may see that one of the products you have ordered is not fresh enough or in the right condition. The shelf life may not enough for the use of the product. In such situations, the personal shopper may choose to not deliver the particular product. We understand that we might disappoint you by not delivering a certain product but we consider it better than delivering a poor quality product.

Why do I no longer see the products that used to be in your catalog?

We maintain and revise our catalog quite regularly to make sure that you get the best and new products and we take out those that have been discontinued by the manufacturers or suppliers. This way they are removed permanently. Sometimes they are also temporarily removed if there are issues from the supplier’s/vendor’s end and we cannot pin point as to when they can provide the certain product. However as soon as the supplies are restored, we list the product in our catalog.

How do I suggest products that I would like to see in your catalog? 

If you think there are products that we should have in our catalog, write to us at contact@ayucart.com with the details of the products. 

What do the different order status mean?

Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending:Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled:The order was cancelled.

CUSTOMER RELATED
How do I contact customer service?

Our customer service team is available from Monday to Saturday  from 10.00AM to 6.00 PM. They can be reached at  +91 8879021585  or via email contact@ayucart.com

How do I contact customer service?

Our customer service team is available from Monday to Saturday  from 10.00AM to 6.00 PM. They can be reached at  +91 8879021585  or via email contact@ayucart.com

How can I give feedback on the quality of customer service?

If you have any feedback or complaints about our website, delivery operations, and product range, availability, quality; or suggestions for improvements; email us at contact@ayucart.com or call us at +91 8879021585 .

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

Please contact our customer support team with details or your order as well as the issue you faced and we assure you that the customer staff will take action in the best interest of the customer.

OTHERS
Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

What do I do if an item is defective (broken, leaking, expired)?

In case you are not satisfied with a product received you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your Ayucart.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customersupport for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with Ayucart.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at contact@ayucart.com to know more.

If I like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at contact@ayucart.com and we will try our best to make the product available to you.